Calm, patient tech help for seniors and everyone else.
Computer, phone, email or a text that looks like a scam? We walk you through it by phone or video, one calm step at a time. No jargon, no house calls, no pressure.
What we can help with
Computers
Slow, freezing, or full of pop-ups. We clean it up, update it and set up backups.
Phones and tablets
Photos, texting, apps, video calls with family. We teach it at your pace.
Email and passwords
Lost logins, hacked accounts, and a simple way to remember everything.
Scam checks
Got a strange call, text or email? Send it over and we’ll tell you if it’s real.
Wi-Fi and printers
We talk you through getting them connected and working again.
New device setup
Bought a new computer or phone? We help you move over what matters.
How it works
Tell us what’s wrong
Call, email or fill out the short form below. Describe it in your own words.
Pick a time
We schedule a call that suits you. A family member is welcome to join.
We fix it together
With your permission, we can view your screen and guide you. You stay in control and can stop us at any time.
You get notes
We send a short written summary so you can look back at what we did.
Simple, honest prices
You’ll always hear the price before we start. No surprise fees.
First call
15 minutes to hear your problem and tell you how we can help.
Hourly help
Billed in 15-minute pieces. Most fixes take under an hour.
Monthly plan
Call or email when something goes wrong, plus a yearly checkup.
How you can tell we’re the real thing
- We never call you first out of the blue.
- We never ask for gift cards, wire transfers or your bank password.
- We only connect to your computer when you ask us to and say yes.
- You get a written price and a receipt for every job.
Questions people ask
Do I need to be good with computers?
Not at all. Most of our clients aren’t, and we explain every step in plain language.
What if you can’t fix it remotely?
If it needs a hands-on repair, we’ll tell you honestly and point you to a trusted local shop. You won’t be charged for a fix we couldn’t make.
Can my son or daughter set this up for me?
Yes. Many families book on behalf of a parent, and we’re happy to speak with both of you.
Is it safe to let you see my screen?
You choose when to start and stop. We use trusted tools, and you can end the session whenever you like.
Ready to get started?
Email us at hello@simpleitseniors.com or call (978) 872-5626. We reply within one business day.